Shipping Policy

Last Updated: August 24, 2026

At Balungra, we are committed to providing a smooth and reliable shopping experience for pet parents across the United States. This Shipping Policy explains how we process and deliver your orders.

1. Shipping Coverage

Balungra currently ships products primarily within the United States.

Available shipping options and applicable costs will be displayed during checkout based on your delivery address and order.

2. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on Sundays and recognized U.S. holidays.

During promotional events, holidays, or periods of unusually high order volume, processing may take longer than usual.

3. Shipping & Delivery Times

After your order has been processed and shipped, delivery times depend on the shipping method, destination, carrier, and other circumstances.

Estimated delivery times, when available, will be displayed during checkout.

Please understand that delivery estimates are not guaranteed delivery dates. Carrier delays, severe weather, holidays, incorrect addresses, and other circumstances outside our control may affect delivery.

4. Shipping Costs

Shipping charges, if applicable, are calculated and displayed during checkout before you complete your purchase.

From time to time, Balungra may offer free-shipping promotions or special shipping offers. Any applicable promotion will be clearly communicated on our website.

5. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing your tracking information.

Please allow some time for tracking information to become active after the carrier receives and scans the package.

If you have not received tracking information or believe there may be an issue with your shipment, please contact us.

6. Incorrect or Incomplete Shipping Address

Please carefully review your shipping information before completing your purchase.

If you enter an incorrect or incomplete address, contact us as soon as possible. We will make reasonable efforts to assist you if the order has not yet been shipped.

Once an order has been shipped, we may be unable to change the delivery address.

If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply before the order can be shipped again.

7. Delayed Packages

While we work to provide reliable shipping, delivery delays can occasionally occur because of circumstances outside our control, including:

• Carrier delays

• Severe weather

• Natural disasters

• Holidays

• High shipping volumes

• Transportation disruptions

• Incorrect or incomplete delivery information

If your package appears significantly delayed, please contact us and we will do our best to assist you.

8. Lost or Missing Packages

If your tracking information indicates that a package has been delivered but you cannot locate it, we recommend first checking around your delivery location and contacting the carrier.

You may also contact Balungra at:

Email: balungra1@outlook.com
Phone: 516-384-9573

We will do our best to help you investigate the shipment.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

To help us investigate the issue, please provide:

• Your order number

• A description of the damage

• Photos of the product and packaging, if applicable

Our team will review the information and assist you with the next steps.

10. Multiple Items in One Order

Depending on product availability and fulfillment arrangements, items from the same order may occasionally be shipped separately.

If your order is shipped in multiple packages, you may receive separate tracking information.

11. P.O. Boxes

Shipping availability to P.O. Boxes may vary depending on the product and shipping carrier. Available options will be shown during checkout when applicable.

12. International Shipping

Balungra currently focuses on shipping within the United States. International shipping may become available in the future.

13. Contact Us

If you have any questions about your order or shipping, our customer support team is happy to assist.

Balungra
Email: balungra1@outlook.com
Phone: 516-384-9573

We appreciate your trust in Balungra and thank you for choosing us for your pet's needs.